Refund Policy

At Meadowkart, we strive to provide you with the highest quality milk and milk products, as well as organically grown food products. We want you to be completely satisfied with your purchases, and we understand that sometimes situations may arise where a refund is necessary. This Refund Policy outlines the terms and conditions for requesting a refund and the procedures to follow.

Eligibility for Refund

1.1 Milk and Milk Products:

Due to the perishable nature of milk and milk products, we cannot offer refunds or exchanges for these items, except in the following circumstances:

The product arrived in a damaged or spoiled condition.

You received the wrong product or an incorrect quantity.

If any of the above situations occur, please contact our customer support team within 24 hours of receiving the product. We may request supporting evidence, such as photographs, to verify the issue.

1.2 Organically Grown Food Products:

Refunds for organically grown food products are subject to the following conditions:

The product arrived in a damaged or spoiled condition.

You received the wrong product or an incorrect quantity.

The product is not as described on our website.

In such cases, please contact our customer support team within 48 hours of receiving the product. We may require additional information or evidence to process your refund request.

Refund Process

2.1 Initiating a Refund Request:

To request a refund, please reach out to our customer support team via email or phone, providing the following information:

Your order number

The reason for the refund request

Any supporting evidence, such as photographs or descriptions

2.2 Verification and Evaluation:

Once we receive your refund request, our team will review the information provided and assess your eligibility for a refund based on our refund policy. We may contact you for further clarification or evidence if required.

2.3 Refund Options:

If your refund request is approved, we offer the following options:

Refund to the original payment method: We will process the refund to the same payment method used during the purchase.

Store credit: If you prefer, we can issue a store credit that can be used for future purchases on Meadowkart. Store credits are non-transferable and do not have an expiration date.

2.4 Refund Processing Time:

Refunds are typically processed within 7working business days of approving the refund request. However, please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Email: support@meadowkart.com

Phone: 9830225353

Note: This Refund Policy is subject to change without prior notice. Please refer to the most recent version available on our website for any updates.